FNB’s cardless cash withdrawal has achieved its four-year milestone with over R2-billion withdrawn since its launch in February 2011.
The feature, added to the existing cell phone banking platform which launched in 2005, answers the need of customers who want to withdraw cash from an ATM but do not have a card present at that point in time.
“There is a certain level of angst that one experiences when you realise that you don’t have your card with you and you need cash,” says Sandi Madikiza, head of cell phone banking at FNB.
“By combining cell phone banking, which is a simple menu driven application with ATM functionality, we are able to add value to our customers’ lives by giving them instant access to cash when they need it.”
Madikiza adds that, as the uptake on mobile banking increases we will continue to enhance its digital banking platforms to include features that enhance the banking experience making the everyday lives of customers easier.