Dec 19, 2024
A massive 85% of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner. A Gartner survey of 187 customer service and support leaders conducted in July through August...
Dec 17, 2024
The automotive industry is grappling with an erratic transition away from current products and business models. An IBM Institute for Business Value study, “Automotive 2035”, highlights that over the next decade, 80% of new cars will have a powertrain that will be...
Dec 13, 2024
Organisations face numerous security challenges across the entire lifecycle of their endpoint devices, leading to vulnerabilities, lost money and even a growing e-waste problem. HP Inc has released a new report highlighting the far-reaching cybersecurity implications...
Dec 12, 2024
2024 has seen a significant surge in demand for tech, data and analysis professionals. Going into 2025, it is crucial that companies budget for attracting and retaining the right talent – especially considering the recent economic trends that have impacted...
Dec 11, 2024
Businesses must act now to address growing climate risks or face steep financial losses, according to two new reports released today by the World Economic Forum. Companies that delay could see up to 7% of annual earnings wiped out by 2035 an impact akin to...
Dec 10, 2024
South African business leaders are cautiously optimistic about the year ahead, driven by recent positive economic developments. The Q4 2024 Merchantec CEO Confidence Index recorded a 2% decrease between Q3 2024 and Q4 2024, reaching a score of 53.9. However, despite...
