How countries stack up on GenAI implementation and usage

How countries stack up on GenAI implementation and usage

Generative AI (GenAI) is here to stay. Organisations around the world are enthusiastically using and investing in the technology. But what regions and countries are leading in the use of GenAI? China is in the lead according to a recent global study SAS commissioned...
Customers vote no to AI in customer service

Customers vote no to AI in customer service

A significant 64% of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going...
Webb captures celestial fireworks around a forming star

Webb captures celestial fireworks around a forming star

The cosmos seems to come alive with a crackling explosion of pyrotechnics in this new image from NASA’s James Webb Space Telescope. Taken with Webb’s MIRI (Mid-Infrared Instrument), this fiery hourglass marks the scene of a very young object in the process...
Strategy for Africa to unlock tech benefits set

Strategy for Africa to unlock tech benefits set

Regulators have endorsed a set of guidelines to maximise the benefits of transformative information and communication technologies (ICTs) at the Global Symposium for Regulators (GSR-24) in Kampala. The “GSR-24 Best Practice Guidelines” agreed by ICT...
Full-time in-office working would drive parents to new jobs

Full-time in-office working would drive parents to new jobs

New research among working parents has found that three-quarters (74%) would look for a new job if they were asked to travel to a central office five days a week. The study, undertaken by International Workplace Group among more than 1 000 parents in hybrid working...
How Prasa plans to modernise the railways

How Prasa plans to modernise the railways

Kathy Gibson reports – The Passenger Rail Agency of South Africa (Prasa) has a bold plan for modernising the country’s railways, and will invest over R100-billion in the process. This is the word from Hishaam Emeran, CEO of Prasa, who says the agency has a...