Despite everything, consumer outlook is brighter

Despite everything, consumer outlook is brighter

Consumers are returning to in-store shopping in greater numbers, and out-of-home entertainment and travel are on the rise as three in five (61%) express optimism about the future. These are among the findings from the latest PwC 2021 Global Consumer Insights Pulse...
Southern Ocean plays a vital role in absorbing CO2

Southern Ocean plays a vital role in absorbing CO2

Observations from research aircraft show that the Southern Ocean absorbs much more carbon from the atmosphere than it releases, confirming it is a very strong carbon sink and an important buffer for the effects of human-caused greenhouse gas emissions, according to a...
Lonely customers are turning to call centres for human contact

Lonely customers are turning to call centres for human contact

By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have a customer service issue, according to Gartner. This will affect service and support leaders’ priority of migrating customers to...
Hybrid working drives productivity up, but trust is still a challenge

Hybrid working drives productivity up, but trust is still a challenge

New research from PwC shows that, as many companies have boosted workforce productivity and performance during the pandemic, cultural and leadership speedbumps have arisen that are inhibiting the creation of robust workforce strategies. The survey draws upon the views...