Dec 2, 2021
By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have a customer service issue, according to Gartner. This will affect service and support leaders’ priority of migrating customers to...
Dec 1, 2021
An estimated 37% of the world’s population – or 2,9-billion people – have still never used the Internet. New data from the International Telecommunication Union (ITU), the United Nations specialized agency for information and communication...
Nov 30, 2021
New research from PwC shows that, as many companies have boosted workforce productivity and performance during the pandemic, cultural and leadership speedbumps have arisen that are inhibiting the creation of robust workforce strategies. The survey draws upon the views...
Nov 29, 2021
In a first, astronomers may have seen light from the merger of two black holes, providing opportunities to learn about these mysterious dark objects. When two black holes spiral around each other and ultimately collide, they send out gravitational waves –...
Nov 26, 2021
Sci-Bono Discovery Centre’s RoboDog has disappeared and the science centre is appealing to anyone with information on its whereabouts to come forward. The dog was last seen late yesterday afternoon (Thursday, November 25) when the Discovery Centre in Newtown,...
Nov 25, 2021
NASA’s Double Asteroid Redirection Test (DART), the world’s first full-scale mission to test technology for defending Earth against potential asteroid or comet hazards, launched yesterday (Wednesday) on a SpaceX Falcon 9 rocket from Space Launch Complex 4...
