Aug 17, 2021
Investments in technologies focused on the customer – such as chatbots, artificial intelligence (AI) and analytics – are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner. In a survey of service leaders in...
Aug 16, 2021
An image, taken from aboard the International Space Station, shows the aurora australis as it streams across the Earth’s atmosphere as the station orbited 271 miles above the southern Indian Ocean between Asia and Antarctica. Named for the Roman goddess of dawn,...
Aug 13, 2021
Ford’s new Weather Factory has never been busier. Used to simulate a range of extreme conditions under one roof, it has enabled engineers to test vehicles in a way that is less impacted by travel limitations than real-world testing. But so realistic are the...
Aug 12, 2021
Young people hold more faith in governance by robots than humans and view corruption, climate change and stale political leadership as the most urgent risks. These are among the conclusions from the Davos Lab Dialogues, where more than 2-million young people shared...
Aug 11, 2021
A new study has found that tech-savvy teens and young adults are falling for online scams at a higher rate than seniors. Victims 20 and younger grew by 156% from 2017 to 2020 compared to 112% for seniors. The 9 053 young victims in 2017 jumped to 23 186 last year....
Aug 10, 2021
By John K Williams, Ph.D – 2020 saw the worst wildfire season on the US west coast since records have been kept. By the end of the year, roughly 4% of California’s acreage had been burned. The fires also broke the weather forecasts. When there are active...
