Companies fail to deliver on customer experience

Businesses are missing out on a significant opportunity to fix internal processes and address the root causes of customer experience issues in the wake of the pandemic, A global study from IFS, which surveyed more than 1 700 executives and upwards of 12000 consumers,...
Tourism losses could cost the global economy $4trn

Tourism losses could cost the global economy $4trn

The crash in international tourism due to the coronavirus pandemic could cause a loss of more than $4-trillion to the global GDP for the years 2020 and 2021, according to an UNCTAD report published on 30 June. The estimated loss has been caused by the pandemic’s...
Digital regulators must collaborate to build a better post-Covid world

Digital regulators must collaborate to build a better post-Covid world

Bold regulatory approaches are needed to guide ground-breaking technology uptake, foster collaboration, and drive digital transformation in the post-Covid world, This is according to participants at the latest Global Symposium for Regulators (GSR-21) organised by the...
Cyberattacks and threats continue to break records

Cyberattacks and threats continue to break records

We should be prepared for a further increase in cyberattacks, which could be partly down to major powers leaking cyber superweapons, according to Check Point Research. “We have long warned that organisations of all sizes are being bombarded by a global, fifth...
Windows 11 launches with features to make connecting easier

Windows 11 launches with features to make connecting easier

Kathy Gibson reports – Microsoft has launched Windows 11, the latest iteration of the operating systems that debuted 35 years ago. “This comes at a time when the PC has played a more important time in our lives,” says Frank Shaw, corporate...
SMEs keep pace with security challenges

SMEs keep pace with security challenges

Security teams in small and midsize businesses are doing a better job in enabling the mission of their organisations. With fewer resources, 44% of SMEs say their security teams are keeping pace with the changing needs and growth of the business, compared with 42% of...