Convergence is key for the future of payment services

Convergence is key for the future of payment services

Rapid advancements in technology and innovation are disrupting the payments sector as well as giving rise to new market entrants and changing customer expectations. This is among the highlights from an analysis released by PwC’s Strategy& division on the...
Digital skills key to tackling youth unemployment

Digital skills key to tackling youth unemployment

So far this year, 3-million jobs have been lost. By the end of June, the youth labour force participation rate had dropped a staggering 12 percentage points to just below 16%. If job losses persist, we will have lost a decade’s worth of job growth in just six...
Large, deep Antarctic ozone hole persisting into November

Large, deep Antarctic ozone hole persisting into November

Persistent cold temperatures and strong circumpolar winds, also known as the polar vortex, supported the formation of a large and deep Antarctic ozone hole that should persist into November, NOAA and NASA scientists reported today. The annual Antarctic ozone hole...
AI-driven virtual agents drive customer satisfaction and savings

AI-driven virtual agents drive customer satisfaction and savings

As many organisations across the world look to digital tools to help address surges in customer inquiries due to the Covid-19 pandemic, a new IBM study reveals that 99% of respondents report an increase in customer satisfaction as a result of using AI-driven virtual...
Digital transformation to drive $6,8trn in direct investment

Digital transformation to drive $6,8trn in direct investment

Despite the global pandemic, direct digital transformation (DX) investment is still growing at a compound annual growth rate (CAGR) of 15,5% from 2020 to 2023 and is expected to approach $6,8-trillion as companies build on existing strategies and investments, becoming...
Emerging tech trends to watch in 2021 and beyond

Emerging tech trends to watch in 2021 and beyond

The next decade will require CIOs to both respond to digital acceleration and proactively manage uncertainty, according to Forrester. Rapidly changing consumer trends, complex security concerns, the ethical use of artificial intelligence, and the increasing impacts of...