Human contact still important in contact centres

Human contact still important in contact centres

In today’s digitally-driven world, it is safe to say that businesses and brands that do not invest in digital channels are at risk of losing market share and relevance, with 90% of consumers looking for a seamless omni-channel experience. When it comes to...
Businesses are under the whip: agility is key to survival

Businesses are under the whip: agility is key to survival

Private businesses are seeing major impacts in the wake of the Covid-19 pandemic. Just 9% of respondents surveyed in February and March 2020 expected revenues to decline; in June 2020 that number jumped to 51%. Some private businesses are weathering the storm better,...
Businesses brace for more Covid-19 impacts

Businesses brace for more Covid-19 impacts

The novel coronavirus (Covid-19) pandemic will likely transform the geopolitical landscape, according to Aon’s 2020 Risk Maps report. Extraordinary public health measures and a precipitous drop in global trade will continue to exert significant pressure on...
IBM reaches a new milestone in quantum computing

IBM reaches a new milestone in quantum computing

IBM has achieved its highest Quantum Volume to date. Combining a series of new software and hardware techniques to improve overall performance, the company has upgraded one of its newest 27-qubit client-deployed systems to achieve a Quantum Volume 64. IBM has made a...
Tech trends to watch over the next decade

Tech trends to watch over the next decade

Social distancing technologies, composable enterprise, AI-assisted design, differential privacy and biodegradable sensors are among the key technologies to watch in the years ahead. The 30 must-watch technologies on the Gartner Hype Cycle for Emerging Technologies,...
Embrace the future with digital transformation

Embrace the future with digital transformation

Kathy Gibson reports – The future is not what it used to be. Change is all around us, and organisations need to ensure they digitalise their businesses or they will almost certainly get left behind by unfolding events. Arthur Goldstuck, MD of World Wide Worx,...