Dec 9, 2016
By 2030, a significant proportion of the service element of contact centre operations will be automated, rather than provided by the human agent. This will result from significant advances in artificial intelligence (AI), especially in intelligent queue management,...
Dec 8, 2016
Computer science remains one of the most exciting, transformative and lucrative careers for the youth to embark upon, but is still underrepresented in terms of race and female developers. Code.org is an NGO on a mission to change this through their annual global...
Dec 6, 2016
2017 is set to be another hard year for the South African IT industry – there will be growth, but it will take hard work and plenty of innovation to achieve it. Mark Walker, associate vice-president: sub-Saharan Africa, IDC Middle East, Africa and Turkey, points to...
Dec 6, 2016
Demand for senior leaders in South African companies has more than doubled over the past three months, as businesses urgently play catch-up to fill their top posts. Debbie Goodman-Bhyat, CEO of Jack Hammer, rated says there has been a wave of briefings from across all...
Dec 5, 2016
Xerox together with the Golden Lions Rugby Union (GLRU) has launched the Xerox Lions Learning Hub, a long-term development programme for players within the Lions Rugby Union. The programme will support both the current performance demands and their future personal and...
Dec 2, 2016
Global and local experts and leaders within the renewable energy industry believe the time to champion renewable energy is now – as South Africa’s energy mix is currently being decided and debated. There is also an urgency to convert a general awareness...
