Smart machines threaten BPO

Smart machines threaten BPO

By 2018, 40% of outsourced services will leverage smart machine technologies, rendering the offshore model obsolete for competitive advantage, according to Gartner – and possibly dealing a blow to South Africa’s business process outsourcing (BPO) market....
Lovers opt for in-store shopping

Lovers opt for in-store shopping

The move to digital and online shopping shows no sign of slowing down but when it comes to love, shoppers want to get physical. MasterCard has revealed that, when it comes to expressing love, South African shoppers prefer the personal touch by picking out presents...
Digital disruption for motor industry

Digital disruption for motor industry

Digital disruption will be one of the major forces driving the automotive industry in the future and it set to change cars as we know them. This is the word from Innovation Group, which today launched its “Automotive Future Now” report, which investigates...
Wearables spark privacy dilemma

Wearables spark privacy dilemma

Wearables could become commonplace in the workplace, and employees would be happier to share personal information with their employers if they could see tangible benefits. But there aren’t currently clear guidelines to protect employees from misuse of their...
Hubble captures galaxies merging

Hubble captures galaxies merging

In a galaxy far away, an event of cosmic proportions is taking place. An image taken by the NASA/ESA Hubble Space Telescope shows a peculiar galaxy known as NGC 1487 (pictured here), lying about 30-million light-years away in the southern constellation of Eridanus....
CRM programmes miss a trick

CRM programmes miss a trick

South African consumers are demonstrating an appetite for customer loyalty programmes – but shun the programmes that are on offer. The 2016 Truth Loyalty white paper shows that 26% of economically active South Africans use customer loyalty programmes more than...