Jun 10, 2014
Customers value good service, and want to receive it via a phone call with a contact centre agent. This is according to findings from Interactive Intelligence Group’s second annual Global Customer Service Survey. The survey, which was administered by independent...
Jun 9, 2014
As South African enterprises grapple with the changes presented by the big four disruptive technologies, one of the most pressing issues emerging locally is how to monetise business data, and how to keep it secure. Hannes van Vuuren, director: Software Group at IBM...
Jun 6, 2014
South Africans who use Facebook are deeply engaged with the service from the moment they wake up until they go to sleep at night, according to research carried out by Ipsos. Among those surveyed, 40% check Facebook before getting out of bed and 36% check Facebook just...
Jun 5, 2014
South African consumers’ satisfaction with mobile network service providers has remained unchanged from last year’s score, with consumers giving the mobile networks industry a satisfaction score of 76.7 out of 100. Their satisfaction with mobile telecoms retail stores...
Jun 4, 2014
While the interest and buzz around the Internet of Things (IoT) has grown steadily in recent years, the seemingly endless market promise continues to become reality. According to new research from International Data Corporation (IDC), a transformation is underway that...
Jun 3, 2014
By Kathy Gibson – Companies no longer really have a choice about whether to become digital enterprises: the decision now is about when and how. “Digital is changing the world – how we work, learn, and behave,” says Mike Sutcliff, group chief executive at...
