Hollard digitalises customer onboarding

SilverBridge Holdings has replaced the manual- and-paper based process of onboarding new customers at Hollard Namibia with a digital environment across its intermediary and call centre channels to improve new business turnaround times and conversion rates at the...

Cash is king – but digital payments are coming for the throne

Even with a high banked population and a multitude of electronic payment options available, the average South African still use cash for daily purchases and payments with an estimated 78% to 80% of transactions being in cash. Anton van der Merwe, the...

SWIFT eliminates friction in international payments

SWIFT has announced the go-live of a service that will enable banks to verify payee account details before an international payment is sent, removing a key point of friction in cross-border transactions. The new Payment Pre-validation service is a core building block...

Digital communication helps insurers bridge the relationship gap

Traditional insurers have never faced as much competition for their customers’ attention as they do now. By Ross Sibbald, commercial director: Africa at Striata A whole litany of tech-centric startups are coming for their lunch and they’re doing so by...

Behaviour-based motor insurance with MiWay Blink

As the pandemic has dramatically accelerated the need for innovation in the global motor insurance industry, insurer MiWay and mobility risk intelligence company Zendrive, have partnered with system integrator DSG. Idle cars have raised consumer demands for fairer...

Secure SD-WAN and its role in financial services

Financial services organisations have long dealt with the challenge of providing secure, robust, and cost-effective connectivity to their branch offices, which are often spread out across cities, states, and even countries. By Renee Tarun, deputy chief information...