Big data transforming insurance

The growth of data has changed the way insurers use information. Today, they need to more effectively tap into new data sources to better price their risks and improve customer relationships. Kelly Preston, data analytics manager at SilverBridge, takes a closer look....

BT links world’s biggest foreign exchanges

BT is linking up the world’s five main foreign exchange (FX) locations to help boost the competitiveness of its global financial industry customers. The company is now offering BT Radianz FX express, dedicated high-speed links between financial hubs in the UK,...

Fintech startup enables VAS revenues

Retailers are increasing their revenues by hundreds of millions of rands selling virtual products and services known as value-added services (VAS). These include prepaid airtime, prepaid electricity, gift cards, bill payments, money transfers, e-tickets and loyalty...

Uptick in consumers banking outside normal hours

FNB is seeing rapid growth in the number of consumers that are doing their banking outside the normal banking hours due to the convenience of Automated Deposit Tellers (ADTs) which do not require users to go inside the branch. ADTs are self-help terminals that allow...

Lesotho insurer digitises business with SilverBridge

Cirrus, a subsidiary of the SilverBridge Group, has completed a digitisation project for the Lesotho National Life Assurance Company (LNLAC), a member of the Regent Group of companies. This has seen the scanning of 1.7 million documents to improve business processes...

Claims process transformation underpins insurance

The claims department is a key factor in overall customer experience in the insurance sector, and this is where innovation in insurance should start, delegates heard at an insurance sector briefing in Johannesburg this week. Addressing leading insurance sector...