May 9, 2018
With a reduced call abandonment rate, a significant drop in customer response time and increased engagement across different channels, the Kenya Revenue Authority (KRA) has registered an increased score of 71,9% on the Customer Satisfaction Index; a clear indication...
Apr 3, 2018
Local municipalities can, through partnerships with the ICT sector, leapfrog their global counterparts and deliver high-quality services to their constituents through the use of technology. Speaking at the annual research colloquium hosted by the South African Local...
Mar 26, 2018
This week’s commemoration of World Water Day is more significant to South Africans than ever before. The drought in the Western, Eastern and Northern Cape has been elevated to Natural Disaster status – unlocking emergency government funding for relief for...
Oct 16, 2017
The Gauteng Province and GE have signed a Memorandum of Understanding (MoU) to collaborate on projects in the key economic sectors of energy and healthcare. Under the MoU, GE and the Office of the Premier will work together to identify critical areas for collaboration...
Sep 14, 2017
Gemalto has confirmed that its advanced epassport technologies are now being used in over 30 different countries. The company’s position has been built on the supply of complete travel documents and key components such as polycarbonate data pages, visible and...
Aug 16, 2017
It has been 23 years since the first Pan-African Conference of Ministers of Public/ Civil Service was held in Tangier. Since then there has been a lot of progress in the terms of public sector services on the continent, writes Vino Govender, executive: product...
