South Africa moves closer to frictionless payments

E-commerce shoppers have been promised a frictionless checkout for years, but new moves by the card schemes will take South African consumers a step closer. Soon, local merchants will be able to offer online shoppers a faster checkout experience giving them a seamless...

Learner online safety back in the spotlight

Learner online safety is back in the spotlight as South African schools have reopened. The Internet is the greatest enabler of education since movable type or, indeed, the written word. However, online threats to learners and schools are real and must be mitigated,...

Unifying channels helps retailers tap into growth opportunities

As online retail growth pushes into double-digit territory, companies that are holding onto a purely face-to-face business model will lose out. Companies under pressure to deliver the revenue growth their investors are looking for shouldn’t just be focusing on...

Retailers must invest in customer satisfaction

Online retail in South Africa has hit a major milestone, eclipsing R50-billion in annual sales during 2022. Research from World Wide Worx records a 40% increase in the total number of South Africans shopping online since the onset of the pandemic in 2020. Yet many...

Digital payments could boost FMCG industry

The fast-moving consumer goods (FMCG) sector contributes R1 trillion to South Africa’s annual gross domestic product (roughly 20% of economic production) and employs 2,5-million people (or 16% of the country’s total formal labour force). From a continental...