Transforming customer experience in the financial services sector

In an increasingly online and connected world, financial service clients have been quick to accept apps as a remote banking option. By James Bayhack, sub-Saharan Africa director at CM.com However, as the sector is reimagined with digital communications, mobile...

Remote working requires greater workforce support

Remote working has become part of the standard operating procedure of many companies across industry sectors. By Annalie Terblanche at SilverBridge Holdings At the very least, business leaders have embraced a hybrid environment where employees split their time between...

How to create an immersive digital shopping experience

While there is still a significant disconnect in South Africa between digital-savvy shoppers and those who make purchases in-store, the pandemic and lockdown conditions have narrowed the gap. That does not mean retailers can rest on their laurels when it comes to the...

QR payments take off with businesses, consumers

Although already on a steep adoption curve, Covid has fast tracked many organisations’ digital payments strategies. QR codes in particular are finding favour amongst major South African banks. Capitec’s most recent peer2peer (P2P) account-based payment...