Financial services need to keep improving the customer experience

Financial services continue to be one of the most competitive markets, especially now that it has opened its doors to a global audience via the Internet. By Nick Durrant, CEO of Bluegrass Digital With many clients having already moved to a digital environment, they...

Financial services need to accelerate digital transformation

“Go digital or go dark”: Companies that fail to heed this advice, irrespective of sector, run a great risk in the age of technological revolution. By Greg Gatherer, account manager at Liferay Consumers prioritise convenience and will often not see the need...

Shifting IT priorities for learning in 2021

IT leaders working in education are no stranger to the profound impact of the pandemic. By Ronald Ravel, director: B2B at Dynabook South Africa While many countries have re-opened schools following lockdown periods, the last year of online learning has ushered a new...

Training intelligence a must in the upskilling of learners and staff

The focus should no longer be on learner outcomes, but performance outcomes. That is the unequivocal message from Paul Hanly, co-founder of South African end-to-end online learning solution provider New Leaf Technologies. He stresses that there needed to be direct...

Platform technology boosts democratisation of payments

The concept of platforms is nothing new. Our railways, phone networks and even our shipping industry are all examples of networks which operate under agreed universal standards and can be described as platforms. Today, we participate on tech platforms every day when...

Cash is king – but digital payments are coming for the throne

Even with a high banked population and a multitude of electronic payment options available, the average South African still use cash for daily purchases and payments with an estimated 78% to 80% of transactions being in cash. Anton van der Merwe, the...