Jun 18, 2019
Government departments are not generally known for their sterling service and good communication. Most struggle with substandard experiences, where their poor customer experience (CX) hampers mission success. A Forrester report discusses why the need to improve...
Jun 18, 2019
If the digital age has delivered customers anything, then it is the ability to personalise virtually any product or service to meet their unique needs. Financial services providers, like insurers, must capitalise on this to satisfy individual customer requirements and...
Jun 14, 2019
With the cost of cash withdrawals increasing and the growing concern over data security, South African consumers are rapidly adopting cashless payments, as revealed by the latest numbers from Virgin Money Spot. The bank agnostic peer-to-peer payment app rocketed on to...
Jun 14, 2019
Most sport fans have experienced the long queues at stadiums – at the entrance when buying tickets, or inside buying food, drinks, or your favourite player’s jersey. And then you hear the loud cheer from pitch side, missing the crucial action while you’re stuck...
Jun 12, 2019
Visa has announced the commercial launch of the Visa B2B Connect network, giving financial institutions an ability to quickly and securely process high-value corporate cross-border payments globally. The Visa B2B Connect launch will cover more than 30 global trade...
Jun 11, 2019
Intercept IP Group today announces new plans to enter the South African usage-based insurance telematics market through a collaboration with Digicall. Digicall is to be the official distributor and reseller of Intercept IP’s technology in the Southern African region,...
