Transforming customer experience in retail

From virtual reality dressing rooms and drone deliveries, to iPads in store and targeted mobile advertising, the retail sector is arguably at the forefront of technological innovation. The industry’s focus on data driven information with organisations merging...

Absa launches online self-service investment platform

Absa is pleased to announce the launch of its very own online investment platform, Virtual Investor, which harnesses technology to lower fees to investors. This is an online self-service investment platform that uses artificial intelligence and computer algorithms to...

Converging forces set to transform retail banking

Banks need to build new capabilities and adapt quickly to emerging opportunities and threats, writes Darrel Orsmond, financial services industry head at SAP Africa. A range of models and millions of dollars in consulting hours are expended to understand the potential...

Digital will dissolve traditional business borders

Digital technology has already significantly transformed business operations and processes. Its effects are being felt in virtually every industry, in both public and private sectors and society as a whole. According to Pierre Aurel, special projects manager at e4,...

Retail and the omni-channel prophecy

The benefit of retrospect is of some value in business: being able to analyse what went wrong, what was done well, and how what lessons can be learned to fine-tune business strategies going forward. Using retrospect, as a tool, can lead to more effective, agile and...

Virtual cards extend financial inclusion

It’s never been simpler to shop online. Flowers, sneakers, food, diplomas – you name it, you can buy it online. Except you can’t, if you don’t have a credit card. Two in three black teens in the US make purchases online, so retailers are...