The unhealthy state of healthcare

The healthcare industry, arguably one of the most technologically advanced considering the gadgets and devices now used to monitor health statistics and perform medical procedures, is ironically among the most ‘unhealthy’ when it comes to network security. Delegates...

Now SMEs can compare financing options

A new online portal that instantly compares finance options available to small and medium enterprises (SMEs) is helping to address the number one challenge that SMEs in South Africa face – access to finance. The business-to-business portal is the first of its kind and...

ABN AMRO ups customer services, employee engagement

Leading financial services organisation ABN AMRO is using its Verint Workforce Management software to enhance customer engagement processes. Leveraging the Verint solution, ABN AMRO has met an ambitious target of providing contact with an agent within 40 seconds of an...

Blockchain used in the global shipping

MTI (Marine Transport International UK) has deployed the world’s first public blockchain solution in the global shipping industry. MTI is an industry-leading freight forwarder based in the UK and the US. It provides sophisticated, technology-based freight...

Ricoh SA digitalises Compass Insurance’s payments

Compass Insurance, now has a payments processing environment that is digitalised and automated, with time-based escalations and audit trails, and linked to a departmental viewing screen that allows management to rapidly assess processing by technical accountants after...

Business continuity in the public sector

While business continuity (BC) is mission-critical for any business, it is in the public sector where ensuring the continuation of services to citizens and the proper functioning of the country take on a new level of importance, writes Claude Schuck, regional manager:...