Claims process transformation underpins insurance

The claims department is a key factor in overall customer experience in the insurance sector, and this is where innovation in insurance should start, delegates heard at an insurance sector briefing in Johannesburg this week. Addressing leading insurance sector...

Growing global payment network is good for Africa

William Mzimba, chief executive of Accenture South Africa and Chairman of Accenture sub-Saharan Africa, talks about the growth of blockchain and what it means for Africa. In a significant development for the digital economy locally, South Africa’s largest banks...

Design boosts e-learning uptake

Researchers at the Informatics Design Labs at the University of Pretoria (UP) are using eye-tracking technology to improve an e-learning platform currently being rolled out in several public and private schools. In some Gauteng schools, textbooks are very much last...

SilverBridge subsidiary takes insurance solutions into Africa

Cirrus, a subsidiary of the SilverBridge Group, is using Microsoft Azure as the foundation for the Exergy managed services offering, designed for the long-term insurance industry in Africa. This will provide insurance companies across the continent with a...

Tertiary institutions mustn’t forget about availability

As tertiary institutions prepare for the commencement of the new academic year, attention shifts to an increasingly digital-savvy student base with changing expectations of how technology is used for learning. This is resulting in the data availability and recovery...

A cashless economy helps bridge inequality

South Africa could take some lessons in cashless economy, writes Michael Bowren, CEO and co-founder of online financial product comparison portal www.fincheck.co.za. South Africa can learn from the Indian government’s moves to bank its unbanked population by...