Sep 26, 2016
Leading financial services organisation ABN AMRO is using its Verint Workforce Management software to enhance customer engagement processes. Leveraging the Verint solution, ABN AMRO has met an ambitious target of providing contact with an agent within 40 seconds of an...
Sep 23, 2016
MTI (Marine Transport International UK) has deployed the world’s first public blockchain solution in the global shipping industry. MTI is an industry-leading freight forwarder based in the UK and the US. It provides sophisticated, technology-based freight...
Sep 21, 2016
Compass Insurance, now has a payments processing environment that is digitalised and automated, with time-based escalations and audit trails, and linked to a departmental viewing screen that allows management to rapidly assess processing by technical accountants after...
Sep 19, 2016
While business continuity (BC) is mission-critical for any business, it is in the public sector where ensuring the continuation of services to citizens and the proper functioning of the country take on a new level of importance, writes Claude Schuck, regional manager:...
Sep 13, 2016
Ten billion people – the global population projected by 2050… With many people enjoying longer lives, the services required by healthcare organisations and governments are having to radically adapt. Today’s patients are well informed, proactive and...
Sep 12, 2016
Whether it be making the classroom a more interactive experience or working towards an effective and engaging distance learning model, the careful and correct choice of audio visual (AV) integration and collaboration tools are key. Modern AV technology means that...
