Nov 20, 2013
Self-service systems will never completely replace the need for the human touch in the customer service experience, argues Kevin Meltzer, business development executive of Consology. In the late 1990s, as the Web was rising and creating new ways for companies to let...
Nov 19, 2013
Combining over 30 years of on the ground expertise in Africa and the benefits of technology, Inoxico and Robertsons Reports are offering clients tangible reports containing detailed information to help shape their African investment decisions. With Africa being touted...
Nov 19, 2013
Millions of very small businesses with fewer than 20 employees, ranging from dentist offices, financial advisors, independent legal counsellors, IT consulting firms, and other companies are focused on their core competency and win by that. At the same time many of...
Nov 19, 2013
AfricaCom 2013 provided visitors to the continent’s largest telecoms conference with deep insight into the rapid growth of data penetration and mobile services across Africa, with much of the focus on the subject of Mobile Money and related products. Clickatell, a...
Nov 14, 2013
Mobile marketing is near the top of everyone’s priority list right now, says wiGroup CEO Bevan Ducasse. But knowing you should be doing something is not the same as knowing what to do – and with the medium being so new, there are no clear best practice guidelines yet....
Nov 14, 2013
Master Data Management, Trillium Software’s partner in South Africa, has recently announced Trillium’s support and seamless integration with Microsoft Dynamics Content Resource Management (CRM) 2013. The support and integration with Microsoft Dynamics CRM enables...
