Is it too early for Africa to think about digital treasuries?

There are many challenges for treasuries across the world, in any market, but the developing world has an opportunity for a head start in the switch to digital. This is borne out by the fact that the adoption of best practice treasury management tools, technology and...

Digital tech improves claim management, CX

Getting an insurance claim processed can be an extremely frustrating and time-consuming process for both the broker and the client unless the insurer is clear on its communication with the clients and treats each client as a priority. By Debbie George, head of broker...

The role of banks in creating lasting value for customers

In the ever-changing economic landscape of South Africa, where interest rates have been steadily increasing and inflation levels remain uncertain, the collective sigh of relief when interest rates were not hiked at the end of July was almost audible. Unfortunately,...

Digital distribution will disrupt SME insurance

Insurance for small and medium enterprises (SMEs) has a reputation for being complicated, opaque, paper-intensive and expensive. Many SMEs believe that they get poor service and value for money from insurers; they’re also frustrated by one-size-fits-all products...

Is AI a game-changer for anti-money laundering compliance?

In the aftermath of South Africa’s recent greylisting by the Financial Action Task Force (FATF), companies are now confronted with the imperative to address eight identified strategic deficiencies while simultaneously reducing their financial crime risk through...