The role of banks in creating lasting value for customers

In the ever-changing economic landscape of South Africa, where interest rates have been steadily increasing and inflation levels remain uncertain, the collective sigh of relief when interest rates were not hiked at the end of July was almost audible. Unfortunately,...

Digital distribution will disrupt SME insurance

Insurance for small and medium enterprises (SMEs) has a reputation for being complicated, opaque, paper-intensive and expensive. Many SMEs believe that they get poor service and value for money from insurers; they’re also frustrated by one-size-fits-all products...

Is AI a game-changer for anti-money laundering compliance?

In the aftermath of South Africa’s recent greylisting by the Financial Action Task Force (FATF), companies are now confronted with the imperative to address eight identified strategic deficiencies while simultaneously reducing their financial crime risk through...

Dynamic pricing a potential gamechanger for insurers, customers

Auto insurance is leading the charge with the adoption of dynamic pricing, which entails developing policies that are more cost-effective for low-risk customers and using a different premium model for high-risk policyholders. By Ben Burger, commercial and new business...

What is perpetual KYC?

Know Your Customer (KYC) is a focal point of modern financial regulations, particularly concerning anti-fraud and anti-money laundering requirements. But KYC is even more valuable for managing risks with bad customers, speeding up transactions, and getting more...