The transition to a contactless economy

The 2019 Future of Payments in South Africa report by Deloitte and Mastercard stated that “although 80% of South Africans have a bank account, most consumer transactions are still cash-based” and that a “relatively high share of consumers (45%)...

Tech innovation can add value with tailored insurance solutions

Maintaining customer loyalty and business profitability are ongoing challenges for insurers. Many have turned to developing more affordable products. By Yunus Scheepers, chief technology officer at SilverBridge Holdings If anything, this has highlighted the...

Changing the fintech landscape

There is a new breed of agile, tech-driven start-ups that are fast changing the fintech landscape. Modern tech-savvy consumers are opting for financial service providers that can help them better understand their financial position and manage it accordingly across any...

The digital age is about delivering personalised advice

For many South African independent financial advisers (IFAs), Covid-19 disruptions saw them having to interact digitally with their clients for the first time. Now, virtual interactions with customers have become a standard expectation from many policyholders –...

Insurance market embraces marketing and sales automation

Analysts expect insurers to focus on automating the marketing and sales functions. By Nelson Camara, go-to-market executive at SilverBridge Holdings By doing so, insurers can embrace a data-driven marketing approach which enables personalised campaigns that are more...

Guiding principles for zero trust in banking and financial services

When it comes to adopting a zero trust approach, many organisations in the financial services sector already have most of the constituent parts required. By Hila Meller, BT vice-president security: Americas, EMEA and APAC In fact, we estimate organisations already...