Jan 20, 2022
According to a Gartner study, by 2022, 85% of all customer service interactions will start with self-service. For the insurance industry, it’s become increasingly important to digitise the customer journey and offer tools that empower customers to find...
Jan 19, 2022
Fred Razak, chief trading strategist for CMTrading, shares his thoughts on the evolving trading landscape in South Africa, and a few thought starters for budding local traders. I have seen the South African market galvanize and truly move forward over the past eight...
Jan 18, 2022
Fintech has gone mainstream and is no longer a niche sector. There are now over 26 000 fintech companies globally that employ half a billion people. By Dominique Collett, senior investment executive at Rand Merchant Investments and the head of AlphaCode The pandemic...
Jan 17, 2022
Will residents of the developing world thank their lucky stars as low Earth orbit (LEO) satellites start to usher in the next era of global digital transformation? By Anat Hoida, FICO MD: focused industries The cause of Africa’s internet deficiency is,...
Dec 30, 2021
The accessibility of sophisticated artificial intelligence (AI) and machine learning (ML) algorithms, enabled by the high-performance capabilities of cloud-based data centres, mean insurers can more readily embrace a culture of innovation when it comes to their...
Dec 30, 2021
While traditional banks express the intention to service SMEs, the inherent challenges faced financing SMEs means that the approval rate of disbursements remains relatively low, with outstanding loans to SMEs lower in 2020 than in 2016. SMEs’ access to credit is...
