The future of hyper-personalised banking products and services

Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their...

Digital can help insurers widen their net

There can be no doubt that South Africa is massively underinsured. That’s true of healthcare, where around 80% of the population has no form of private health insurance. By Greg Gatherer, account manager at Liferay It’s also true of life and disability...

It’s not about big data, but big decision-making

In the days before big data, people used to run their businesses based on ‘gut feel’. Many still do, writes Minnaar Fourie, commercial director at King Price Insurance. Then along came a tsunami of data, and suddenly everyone thought all their decisions...

The importance of alternative data in a tough lending environment

The devastating economic impact of Covid-19 has created a much tougher lending environment for credit providers that now need to go far beyond traditional criteria when assessing risk and modelling future losses on credit granted. By Jaco van Jaarsveldt, chief...

Here’s how financial services companies can benefit from eSignatures

The events over the past year or so, have forced financial services companies to rapidly adapt and evolve the way they interact with customers. By Brent Haumann, MD of Striata Africa Without being able to offer any kind of in-person experience (and people unwilling to...

Security, service assurance vital in financial services

The rise of the pandemic last year meant that corporates around the globe had to embrace a highly dispersed, virtualised environment to keep the wheels of business turning. This is now changing the way that banks need to move forward, with both their security as well...