On the road to crypto-asset regulation

The recently-published Crypto Asset Policy Paper lays out the types of crypto asset service providers that will be subjected to regulatory oversight and how they will be supervised, writes Seshree Govender, senior associate at Webber Wentzel. On 11 June 2021, the...

How self-service helps insurers cut costs and time

Standing out in a competitive industry like insurance is a challenge. To remain competitive, insurers must understand how to successfully serve their customers while keeping costs low. It’s for this reason that there is an increasing demand for self-service...

How personalisation is shaping the future of banking

Industries around the world are moving towards the personalisation of services. Today, information is power, and big data collection allows organisations to personalise customer experiences, writes Andrew van der Hoven, head: digital and e-commerce consumer and high...

The future of hyper-personalised banking products and services

Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their...

Digital can help insurers widen their net

There can be no doubt that South Africa is massively underinsured. That’s true of healthcare, where around 80% of the population has no form of private health insurance. By Greg Gatherer, account manager at Liferay It’s also true of life and disability...

It’s not about big data, but big decision-making

In the days before big data, people used to run their businesses based on ‘gut feel’. Many still do, writes Minnaar Fourie, commercial director at King Price Insurance. Then along came a tsunami of data, and suddenly everyone thought all their decisions...