Bad data throttles innovation in banking

In banking where service providers are under pressure to deliver anywhere, anytime solutions, the need to scale out digital services is a business priority. Modern applications allow banks to empower users with a new level of end user self-service that is critical at...

Financial services need to keep improving the customer experience

Financial services continue to be one of the most competitive markets, especially now that it has opened its doors to a global audience via the Internet. By Nick Durrant, CEO of Bluegrass Digital With many clients having already moved to a digital environment, they...

Financial services need to accelerate digital transformation

“Go digital or go dark”: Companies that fail to heed this advice, irrespective of sector, run a great risk in the age of technological revolution. By Greg Gatherer, account manager at Liferay Consumers prioritise convenience and will often not see the need...

Platform technology boosts democratisation of payments

The concept of platforms is nothing new. Our railways, phone networks and even our shipping industry are all examples of networks which operate under agreed universal standards and can be described as platforms. Today, we participate on tech platforms every day when...

Predictions for SA’s payments landscape

The silver lining of the Covid pandemic for many businesses has been the acceleration of online shopping in South Africa. Faced with fewer choices, shoppers adopted new spending habits. They also embraced new payment options, like interest-free buy now pay later...

Insurers embrace disruption with reskilling of talent

Over the past 16 months, the ways people work and live have been fundamentally impacted. The expectations are that even following the Covid-19 pandemic, organisations across industry sectors can no longer revert to their traditional approaches. By Annalie Terblanche,...