Claims automation, innovation are key to client satisfaction

In Aon’s 2019 Global Risk Management survey, failure to innovate or meet client needs was pegged as the #9 risk facing businesses around the globe. A year later, the Covid-19 pandemic and subsequent global lock-downs have magnified the need for digital...

SA’s insurance market still has room for growth

The South African insurance market has undergone remarkable changes over the years with each stage in the evolution presenting opportunities for growth and new business models. This is the word from Thokozile Mahlangu, chief executive of the Insurance Institute of...

Is Africa heading towards a cashless society?

Cash may have traditionally been king, but Covid-19 has contributed to a faster pace of digital payment adoption. Recently, on AlphaCode’s monthly Industry Insights webinar, two global fintech players discussed the emergence of a plethora of digital payments and...

As 2020 draws to a close, what’s next for banks

If you spent any time in your childhood swimming in the sea, there’s a fair chance you remember the feeling of being dumped by a wave. By Mandy Duncan, country manager at Aruba Networks For those brief moments in time, your feet lose the ground and mild panic...

Will banking brands disappear in the drive for digital integration?

As the march of technology advances in almost every facet of human life – from online shopping to financial transactions to e-learning – major, traditional brands that were built on their physical and market presence are forced to adjust to potential...

How the payments industry could survive a second Covid wave

The expectation of the second spike in Covid-19 cases poses a unique risk to businesses both in physical space and on the Internet. The first lockdown posed quite a few challenges, however, it has also distinguished alternative options and niches that could be...