Oct 30, 2020
The connected world has given rise to digitally-aware customers who have heightened expectations of their service providers. This is where delivering on a digitally-rich experience becomes a competitive advantage for insurers. An integral element of the digitalisation...
Oct 21, 2020
Disruption taking place through isolated digital innovations are a thing of the past. Instead, a complete digital policyholder journey is becoming the expectation within insurance. By Ben Burger, managing executive at SilverBridge HoldingsThis can be attributed to how...
Oct 15, 2020
Covid has fast tracked both consumer and business digital adoption and the growth in e-wallets has been well documented. However, making the most of this conversion to digital payments depends on vendors thinking big and building sticky, says South African payment...
Oct 8, 2020
In the banking industry, the stable running of IT systems is imperative. This is what drove the industry to begin IT construction relatively early and what continues to drive it to make significant investments each and every year. By Vincent Chen, chief technology...
Oct 1, 2020
Consumers demand more monetised value and digital convenience, writes Cornel Schoeman, chief operating officer of Genric Insurance Company. Until recently, traditional insurance models have remained remarkably resilient in the onslaught of digital transformation and...
Sep 30, 2020
In Aon’s 2019 Global Risk Management survey, failure to innovate or meet client needs was pegged as the #9 risk facing businesses around the globe. A year later, the Covid-19 pandemic and subsequent global lock-downs have magnified the need for digital...
