Jun 7, 2021
Industries around the world are moving towards the personalisation of services. Today, information is power, and big data collection allows organisations to personalise customer experiences, writes Andrew van der Hoven, head: digital and e-commerce consumer and high...
May 20, 2021
Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their...
May 19, 2021
There can be no doubt that South Africa is massively underinsured. That’s true of healthcare, where around 80% of the population has no form of private health insurance. By Greg Gatherer, account manager at Liferay It’s also true of life and disability...
May 12, 2021
In the days before big data, people used to run their businesses based on ‘gut feel’. Many still do, writes Minnaar Fourie, commercial director at King Price Insurance. Then along came a tsunami of data, and suddenly everyone thought all their decisions...
May 11, 2021
The devastating economic impact of Covid-19 has created a much tougher lending environment for credit providers that now need to go far beyond traditional criteria when assessing risk and modelling future losses on credit granted. By Jaco van Jaarsveldt, chief...
Apr 29, 2021
The events over the past year or so, have forced financial services companies to rapidly adapt and evolve the way they interact with customers. By Brent Haumann, MD of Striata Africa Without being able to offer any kind of in-person experience (and people unwilling to...
