Trends that will shape insurance in 2020

The insurance industry stands on the precipice of profound change – not just digital disruption, but disruption that extends to satisfying increasingly demanding customers, acquiring new ones and adapting to a changing set of challenges that are transforming the...

Seamless onboarding in the global life insurance market

Around the world, the life insurance industry has been slow to evolve, putting it out of step with banking, short-term insurance and the retail industry. By Robin Wagner, senior vice-president: international insurance at TransUnion To advance and grow in a digital...

Banks have to help customers improve finances

The South African banking sector continues to go through remarkable evolution due to its competitive nature and rising consumer expectations. Raj Makanjee, chief executive of FNB Retail, says financial pressure on households is one of several factors that is...

AI helps unlock data potential of banks

Artificial intelligence (AI) provides banks with the means to make better use of the massive amount of data at their disposal. In doing so, they can identify opportunities for growth faster and gain significant competitive advantage at a time when more agile digital...

Future of African payments based on pragmatism

As we enter the next decade, local and African merchants should support payment methods that suit their customers, rather than following global trends just for the sake of it. Peter Harvey, MD of payment service provider DPO SA, looks at five trends we can expect over...

What can SA fintech expect in 2020?

Fintech is rapidly transforming the very essence of global financial services, writes Dominique Collett, a senior investment executive at Rand Merchant Investment Holdings and the head of AlphaCode. Here at AlphaCode, we spend a lot of time researching and thinking...