How AI helps banks compete with digital-first players

Since the 2008 financial crisis, banks have spent a lot of time and energy on regulatory compliance and cost cutting. Until just recently, as a result of growing regulatory demands, investment in new technology took a back seat, as did innovation. By Patrick Shield,...

Making mobile wallets ‘stick’

Mobile wallets may offer some convenience, but until they offer a broad range of simple, seamless transaction capabilities, and give users more value than that of their cash alone, they will still lack consumer ‘stickiness’. This is according to Kobus du...

Tech innovation critical for insurance success

The evolving technology landscape provides insurers with unprecedented opportunities to grow their business. Ben Burger, managing executive at SilverBridge, believes 2019 will see the development of the ideal environment to integrate cloud, data analysis,...

Banking evolution accelerates in 2019

Jigyasa Singh, MD: financial services at Accenture Africa, and Alan McIntyre, senior MD and head of Accenture’s global banking practice, delve into the 10 major trends driving banking in 2019. A decade after the global banking crisis 2019 looks like it could be...

Practical disruption in insurance

While there is much talk about the disruption of insurance through cutting-edge technology that will fundamentally transform the way the industry works, the focus should instead be on how it will improve the customer experience. This is according to Lee Kuyper, COO at...

Cloud vital for insurance growth

With the number of insurers using cloud computing services tripling over the last few years, those still undecided as to its relevance need to start making a serious investment into strategically understanding the impact on their businesses. Patrick Ashton, managing...