Jul 10, 2019
Insurance has long been associated with cumbersome, paper-based, manually driven processes. That is no longer good enough. The modern insurer needs to be digitally-savvy to address the needs of increasingly discerning customers, says Kelly Preston, digital manager at...
Jul 8, 2019
South Africa’s small businesses face a number of challenges: a declining economy, skills shortages and more. By Colin Timmis, general country manager at Xero SA National statistics agency, Statistics South Africa recently revealed that the economy contracted by...
Jul 5, 2019
For insurers, embracing digital and customer-centricity is really important as they strive to offer customers consistently exceptional experiences. According to Accenture, adapting to changing customer expectations using digital solutions is a fundamental part of...
Jul 4, 2019
Orange Business Services and Genesis Analytics have signed a partnership agreement to jointly serve the financial services industry in Africa and the Middle East. The partnership is focused on providing strategy consultancy to prepare financial institutions to launch...
Jul 2, 2019
The banking industry is currently in a state of flux. Traditional banks have to contend with new competitors unburdened by legacy technology or business models, making them far more agile and responsive. By Gary Allemann, MD of Master Data Management These advantages...
Jun 18, 2019
If the digital age has delivered customers anything, then it is the ability to personalise virtually any product or service to meet their unique needs. Financial services providers, like insurers, must capitalise on this to satisfy individual customer requirements and...
