Jul 5, 2019
For insurers, embracing digital and customer-centricity is really important as they strive to offer customers consistently exceptional experiences. According to Accenture, adapting to changing customer expectations using digital solutions is a fundamental part of...
Jul 4, 2019
Orange Business Services and Genesis Analytics have signed a partnership agreement to jointly serve the financial services industry in Africa and the Middle East. The partnership is focused on providing strategy consultancy to prepare financial institutions to launch...
Jul 2, 2019
The banking industry is currently in a state of flux. Traditional banks have to contend with new competitors unburdened by legacy technology or business models, making them far more agile and responsive. By Gary Allemann, MD of Master Data Management These advantages...
Jun 18, 2019
If the digital age has delivered customers anything, then it is the ability to personalise virtually any product or service to meet their unique needs. Financial services providers, like insurers, must capitalise on this to satisfy individual customer requirements and...
Jun 6, 2019
The amended Policyholder Protection Rules (PPR) will have a significant impact on long-term insurance especially from a Group Risk perspective. Annalie Terblanche, product manager at SilverBridge, discusses what insurers need to be mindful of when it comes to these...
May 30, 2019
Could open banking usher in a new era of convenience, access and service differentiation? It’s a tantalising possibility, but not one without potential security pitfalls which must be closely managed and mitigated. Done properly, concept of pen banking can...
