What does omnichannel mean for insurance?

For insurers, embracing digital and customer-centricity is really important as they strive to offer customers consistently exceptional experiences. According to Accenture, adapting to changing customer expectations using digital solutions is a fundamental part of...

Orange Business Services partners with Genesis Analytics

Orange Business Services and Genesis Analytics have signed a partnership agreement to jointly serve the financial services industry in Africa and the Middle East. The partnership is focused on providing strategy consultancy to prepare financial institutions to launch...

The importance of personalisation in insurance

If the digital age has delivered customers anything, then it is the ability to personalise virtually any product or service to meet their unique needs. Financial services providers, like insurers, must capitalise on this to satisfy individual customer requirements and...

Insurers under pressure from PPR

The amended Policyholder Protection Rules (PPR) will have a significant impact on long-term insurance especially from a Group Risk perspective. Annalie Terblanche, product manager at SilverBridge, discusses what insurers need to be mindful of when it comes to these...

Open banking: putting consumers in the driver’s seat

Could open banking usher in a new era of convenience, access and service differentiation? It’s a tantalising possibility, but not one without potential security pitfalls which must be closely managed and mitigated. Done properly, concept of pen banking can...