Opening insurance access

Traditionally, insurance operates in a closed environment that does not facilitate or support the exchange of data. Agents must therefore find cumbersome manual workarounds to access important, contextualised customer information when needed. Yunus Scheepers, chief...

BI to combat insurance policy lapses

For insurers, managing policy lapses or surrenders are part of business. But, despite recent figures reflecting a nine percent decrease in surrenders last year from 2016, it will remain a concern for companies trying to compete amidst ever-tightening budgets. Kelly...

Technology makes financial services more affordable

We live in a world where information is at our fingertips, writes Sebastian Commin, specialist: digital enablement at Alexander Forbes Retail. You can book a ride, order food and plan an entire holiday on your phone. Technology is changing the way we live, with a...

Digital is changing the ‘payment rituals’ of African consumers

Cash is still king in Africa, but the accessibility and acceptance of new digital payment channels is fast changing the ‘payment rituals’ of consumers across the continent. Nnamdi Oranye, fintech author and international remittances lead at Standard Bank...

Hyper-availability gives digital banks the edge

With downtime and unavailability significantly impacting on the reputation of a bank, fintechs are in a prime position to embrace hyper-availability and gain the competitive advantage over the incumbents. Kate Mollett, regional manager for Africa South at Veeam,...

Digital transforming insurance

Digital transformation initiatives have become an important topic of discussion in boardrooms around the world. For insurers, embracing this shift can be especially beneficial as customers become more selective around product offerings and how technology is used to...