Nov 8, 2018
Traditionally, insurance operates in a closed environment that does not facilitate or support the exchange of data. Agents must therefore find cumbersome manual workarounds to access important, contextualised customer information when needed. Yunus Scheepers, chief...
Oct 31, 2018
For insurers, managing policy lapses or surrenders are part of business. But, despite recent figures reflecting a nine percent decrease in surrenders last year from 2016, it will remain a concern for companies trying to compete amidst ever-tightening budgets. Kelly...
Oct 29, 2018
We live in a world where information is at our fingertips, writes Sebastian Commin, specialist: digital enablement at Alexander Forbes Retail. You can book a ride, order food and plan an entire holiday on your phone. Technology is changing the way we live, with a...
Oct 10, 2018
Cash is still king in Africa, but the accessibility and acceptance of new digital payment channels is fast changing the ‘payment rituals’ of consumers across the continent. Nnamdi Oranye, fintech author and international remittances lead at Standard Bank...
Oct 1, 2018
With downtime and unavailability significantly impacting on the reputation of a bank, fintechs are in a prime position to embrace hyper-availability and gain the competitive advantage over the incumbents. Kate Mollett, regional manager for Africa South at Veeam,...
Sep 28, 2018
Digital transformation initiatives have become an important topic of discussion in boardrooms around the world. For insurers, embracing this shift can be especially beneficial as customers become more selective around product offerings and how technology is used to...
