May 24, 2019
In their drive to be digitally relevant and hold market share, both traditional and digital banks run the risk of losing customers by reducing human interaction. This is the warning from Bardien Pienaar, GM at Merchants. He says that, in an environment where consumers...
May 23, 2019
I’ve been thinking a lot lately about systems taken for granted because they’ve always been there and they’ve always worked. By Martin Grunewald, executive head: payments business at BankservAfrica Take the load shedding that we experienced in the first months of 2019...
Apr 15, 2019
The adoption of artificial intelligence (AI) in the insurance and broader financial services sector will see the industry become more proactive in its ability to make decisions in real-time regarding the risks covered in their contracts. According to Johan Reyneke,...
Apr 11, 2019
What’s keeping banking and financial services executives up at night in 2019? Take your pick of any number of issues: regulation, technology or new market entrants. One of the most contentious issues for many business leaders is how to create a unique customer...
Apr 10, 2019
The growing sophistication of chatbots and the artificial intelligence (AI) that powers them could soon make time-consuming, frustrating interactions with financial services companies thing of the past. “Chatbots will dramatically change how you interact with a...
Apr 5, 2019
Finding the delicate balance between productivity and security is possible with platform applications on authenticated smart devices, write Malcolm Vather: solutions design manager at T-Systems South Africa Whether we’re talking about life cover, short-term...
