The future of FICA and digitised customer onboarding

Digitisation is transforming business and impacting consumers through every stage of their daily lives. While rapidly becoming a way of life, onboarding consumers digitally is still in its infancy, but is becoming a major focus for every financial institution across...

Why insurers should embrace the cloud

Even though global insurers are embarking on digital migration projects to cloud environments, it is not happening quickly enough with independent brokerages sitting at an average adoption rate of 44%. Patrick Ashton, managing executive at the SilverBridge Group,...

Cryptocurrencies: new form of colonialism or upliftment opportunity?

It is quite clear that we are developing into a society that is completely driven by information and reliant on technology. As we evolve along this path, those that succeed will be those who are able to equip themselves to handle this future by grasping the fact that...

Mobile-only engagement disrupts insurance

When it comes to the insurance sector, it is mobile-only as insurance brands grapple with disruption from lighter, more agile technology rich cloud insurance products, says Ryan Barlow, chief technology officer of e4. “It is no longer just mobile-first, thanks...

Predictive analytics vital for personalised insurance

Having access to sophisticated predictive analytics has become a business priority for insurers. Being able to factor in historical and real-time data to analyse patterns, determine risk, and identify trends is now fundamental to insurance success. Kelly Preston, data...

The evolution of the claims handling process

Technology has come a long way in terms of the efficiency in handling healthcare claims since the early 1990s. Through the development of specific coding systems and ever more advanced rules engines and algorithms, artificial intelligence and human clinical expertise...