Robo-advisors, chatbots are changing insurance

Artificial intelligence is playing an increasingly active role in the financial services industry, from risk analysis and mitigation to regulatory compliance and client interaction — machine learning is proving its worth. Globally, insurance providers are...

The future of consumer banking

Sachin Nagpal, director: sales, FSI for Intel’s Influencer Sales Group in the Asia Pacific & Japan region, looks at some banking trends. The landscape of consumer banking continues to change at a rapid pace, keeping financial institutions on their toes....

Welcome to an ‘open’ insurance environment

The traditional insurance model is under pressure to meet the requirements of a digital environment. Partnerships between incumbents and insurtechs are becoming more commonplace and provides customers with alternative value propositions. JC Oberholzer, Group CIO at...

SaaS to transform the insurance industry

Software as a Service (SaaS) and the cloud have become essential components to grow a business in the digital environment. Patrick Ashton, managing executive of Cirrus, a subsidiary of the SilverBridge Group, believes that insurers across Africa will significantly...

Big data a useful tool for responsible lending

Banks are increasingly relying on their rich data to make decisions and streamline processes. Emma Mer, CEO of FNB Personal Loans, comments: “As a bank, we have robust processes in place to ensure that we lend responsibly, while at the same time continually...

IoT data and the conversion to insurtech

Gartner predicts that there will be about 500 smart, connected devices in the average home by 2022. This prediction opens opportunities for a host of digital businesses to capitalise on the Internet of Things (IoT) trend. However, few stand to benefit more than...