Oct 5, 2016
According to a 2015 KPMG report, banking penetration is as low as 36% in some of the larger African economies, writes Darrel Orsmond, industry head: financial services at SAP Africa. Digital transformation can drive adoption of banking services by enabling banks to...
Sep 26, 2016
Leading financial services organisation ABN AMRO is using its Verint Workforce Management software to enhance customer engagement processes. Leveraging the Verint solution, ABN AMRO has met an ambitious target of providing contact with an agent within 40 seconds of an...
Aug 29, 2016
As mobile internet connectivity grows, African youth are fast embracing the opportunity to connect, converse and transact on the web, writes Dewald Nolte, vice-president: business at Entersekt. According to the GSMA (Mobile Economy Report 2015), mobile internet...
Aug 24, 2016
The days of bankers being able to apply a set of regular criteria when assessing clients’ requests for finance are officially over. They have fallen victim to the evolving march of technology and the introduction of machinery and devices that were unheard of and...
Aug 18, 2016
The cashless economy is almost here, writes Charles Pittaway, MD of Sage Pay. Just a couple months ago, the European Central Bank suggested that the 500 Euro note will be eliminated. While the humble card is still the most favoured method of payment, digital wallet...
Aug 17, 2016
The financial services sector is sailing into choppy waters, writes Michiel Lely, vice-president, business strategy group: EMEA at Verint Systems. Traditional players are threatened by a wave of disruptive change within the industry and also competition from companies...
