Oct 19, 2016
The future of mobile banking looks bright as far as consumers are concerned, writes Marwan Elnakat, e-banking and e-commerce security solutions director at Gemalto. Millennials are increasingly opting for online and mobile banking options over visiting local branches,...
Oct 10, 2016
Mobile banking is no longer a “business opportunity” for banks. It’s an imperative. With over 1-billion users already transacting across the globe in 2015 (according to IDC), demand is set to continue to grow – cutting across both developed and...
Oct 5, 2016
According to a 2015 KPMG report, banking penetration is as low as 36% in some of the larger African economies, writes Darrel Orsmond, industry head: financial services at SAP Africa. Digital transformation can drive adoption of banking services by enabling banks to...
Sep 26, 2016
Leading financial services organisation ABN AMRO is using its Verint Workforce Management software to enhance customer engagement processes. Leveraging the Verint solution, ABN AMRO has met an ambitious target of providing contact with an agent within 40 seconds of an...
Aug 29, 2016
As mobile internet connectivity grows, African youth are fast embracing the opportunity to connect, converse and transact on the web, writes Dewald Nolte, vice-president: business at Entersekt. According to the GSMA (Mobile Economy Report 2015), mobile internet...
Aug 24, 2016
The days of bankers being able to apply a set of regular criteria when assessing clients’ requests for finance are officially over. They have fallen victim to the evolving march of technology and the introduction of machinery and devices that were unheard of and...
