Retail banks need to serve users more efficiently

Retail banking is at a crossroads. Increasing consumer use of new technology and the internet has raised customer expectations, reduced customer loyalty and brought new entrants to the market. This shift combined with the impact of the financial crises presents a...

Customer experience drives the future of payments

Innovative technologies impact almost every aspect of our daily lives, from the way we communicate and manage our health to the way we pay for things. The rise of digital payments and the convergence of these technologies is the most significant development since the...

Optimise efficiency through the customer credit lifecycle

Customers are the heart of any business, and acquiring and retaining them forms an essential function for profitability and sustainability, writes Davina Myburgh, senior manager: product development and product management: core solutions at TransUnion. Businesses...

Is cash still king, or yesterday’s hero?

Depending on who you speak to, cash is either still king or simply yesterday’s hero, writes Vinolan David, head of card issuing at Standard Bank. But what everyone agrees on is that the payment ecosystem of today is drastically different to what it was 20 years ago...

Accurate and dense data imperative for insurance

The insurance industry is faced with the challenge of managing risk while providing efficient and cost-effective services. By Robin Wagner, vice-president: consumer and insurance at TransUnion Controlling loss ratios, pricing products correctly to ensure the right...

There’s no bail-out for this banking industry problem

The finance sector is in agreement: there’s a major global threat to the success of the banking and finance industry, one that ignores boom and bust cycles, doesn’t care about stock market fluctuations and wouldn’t bat an eyelid if interest rates...