Mobile connectivity key for service delivery

Service delivery in the public sector is an on-going topic of discussion, as it significantly affects each individual South African directly. According to Mohamed Cassoojee, vice-president and country manager for Software AG in South Africa, the only truly effective...

SAP drives public sector innovation, agility

SAP Africa kicked off its public sector innovation roadshow in Johannesburg, to highlight how the SAP innovation solutions portfolio including, cloud and big data, supports all levels of government in order to facilitate socio-economic change throughout Africa and how...

Governments benefit from big data

The term big data has been stealing the headlines lately for all the right reasons. It has been named as a game changer, a paradigm shifter, a means through which enterprises can unlock a host of new value and communication power. In almost every sector, big data has...

Technology to improve service delivery

Gijima has played a significant role in the optimisation of state ICT infrastructure by developing the only certified SAP municipal template that is fully compliant with the requirements of the Municipal Finance Management Act (MFMA). The optimisation of state ICT...

Harnessing apps to improve service delivery

With the increasing affordability and pervasiveness of smartphones and tablets, apps have rapidly become a part of everyday life. From games and messaging to banking, handy tools and more, apps have revolutionised the way people interact on a social level. As mobility...

BPM-SOA can improve government services

Prior to Ekurhuleni Metropolitan Municipality’s decision to approach Software AG for a business process management (BPM) and service-oriented architecture (SOA) solution, the government entity for Gauteng faced various challenges. The municipality’s 20 Customer Care...