Mar 11, 2024
South African retailers that go completely cashless potentially risk excluding large portions of their customer base. With nine out of 10 transactions in South Africa still made in cash, removing this option limits customer choice in payment methods. That’s...
Feb 29, 2024
As retailers grow into mid-market size and beyond, the complexity and cost of manually reconciling payments increases almost exponentially because there are hundreds of thousands, if not more, transactions a day. By Graham Bradford, senior product manager at Ecentric...
Feb 22, 2024
With the International Monetary Fund forecasting that South African GDP will grow only 1% this year against a backdrop of load shedding and logistics disruptions, retailers will need to focus on diversification into new sectors as well as expanding market share at the...
Feb 21, 2024
For years, the industry has advocated for the benefits offered by business intelligence (BI), but many retailers are still struggling to get the most out of their data. As retail continues to evolve in a rapidly digitising world, companies are looking for different...
Feb 16, 2024
In the span of a year, the landscape of artificial intelligence has undergone a remarkable transformation. Until late 2022, few people outside of cutting-edge artificial intelligence had heard of large language models (LLMs) or generative AI (GenAI). By Sheetal Patel,...
Feb 12, 2024
Once upon a time (literally like last week) a shopper popped in for a quick pre-holiday shop. Welcomed by a bot that offered personalised suggestions based on previous purchases – a hassle free push to make their experience “more than”. Drawn into...
