Feb 17, 2023
Modern consumers have become accustomed to communicating with brands over their preferred communication channels, whether this is chat, voice or other virtual experiences, meaning that offering a unified customer experience (UCX) is key for businesses to build...
Jan 25, 2023
New predictions from HPE Aruba Networking revealed at NRF 2023, detail how retailers will leverage technology to get ahead of evolving customer demands and operational challenges over the next 12 to 18 months. Against an uncertain macro environment and growing...
Jan 13, 2023
Retail success in a highly interconnected, data-driven world requires a balance of multiple dimensions, including providing value to customers at the right time and in the right place, while also reducing friction, and increasing engagement. This is according to some...
Jan 3, 2023
By supporting real-time decision-making, combining edge computing with digital signage improves the customer experience and boosts sales. Sarah Moseley, head of vertical solutions and business development, retail and consumer goods at BT, shares her insights on how...
Dec 8, 2022
The holiday shopping season officially kicked off with Black Friday and Cyber Monday recently. And despite the marginal (R157) increase in the average South African online shopping basket value for this year (R1 365), many retailers are optimistic that the November...
Dec 1, 2022
Record levels of load shedding have sliced an estimated R122-billion off potential South African retail sales in 2022, with retailers expected to ring up R1,24-trillion in sales for the full year. Without frequent rolling blackouts, retail sales would have been...
