Jul 7, 2020
Covid-19 has given a whole new meaning to the customer experience. As soon as news hit of the initial 21-day lockdown period that began 27 March, customers went into overdrive with crowds gathering at retailers to stockpile supplies. Since then, buying patterns have...
Jun 22, 2020
South Africa’s small but aspirational e-commerce sector has been ushered into sharp focus as a result of the entirely unexpected shock of Covid-19 and the resulting national lockdown. By Gareth Hawkey, group CEO of redPanda Software As consumers have turned to...
Jun 15, 2020
On 1 June 2020, South Africa moved to level three lockdown allowing more businesses to operate, essentially opening up the economy. By Jaco van Jaarsveldt, client decision analytics officer at Experian South Africa However, the Covid-19 crisis and lockdown in South...
May 19, 2020
It’s clear that the Coronavirus has changed the landscape for FMCGs – in some ways permanently. However, despite its similarities, the impact has not been the same across its subsectors and through the supply chain. Itumeleng Merafe, head of interest rate structuring...
May 17, 2020
Retailers have become under enormous pressure to operate as close to normal as possible, enabling people to buy food and essentials. By Jarek Matschey, director: retail at VMware EMEA IT can really help diffuse this pressure, to safeguard operations and business...
Apr 15, 2020
In a dynamic, connected environment where sensitive customer data is highly attractive to hackers and forms the lifeblood of the business, facing a cyber-attack is no longer a case of “if”, but “when”. Of greater concern is how to minimise the...
