Dec 17, 2019
By 7am on Black Friday 2019, Superbalist had nearly 20 000 orders on its site – only a fraction of the total transactions completed over the entire weekend leading up to Cyber Monday – costing over R10 000 in payment processing fees. For sister company Takealot, which...
Dec 13, 2019
As the festive season approaches, the retail industry in South Africa is preparing for the record sales and increased demand that are characteristic of the season. While this might be the first order of business, retailers also need to prioritise and focus on...
Nov 26, 2019
As the year comes to an end, it is clear that the role and function of brick and mortar stores has fundamentally changed. By Gareth Hawkey, group CEO redPanda Software Increasingly, physical stores have to become a seamless extension of an overall customer experience...
Nov 21, 2019
The simplest way of optimising route to market is through pre-sales, which then creates a predictable order and allows for the best delivery routes to be calculated. By Andrew Dawson, commercial director at MACmobile However, for much of the market in South Africa...
Nov 15, 2019
Crime is one of the biggest challenges facing retailers in South Africa today, however using technology to prevent it could not only help retail companies stop it in its tracks, but also open up customer service opportunities. By Brendon Hall, sales manager at Axis...
Oct 14, 2019
Body language reveals a lot about what is going on in a person’s mind. By Vian Chinner, CEO of Xineoh Crossed arms could be a sign defensiveness, clasping your hands behind your back is said to indicate anger or apprehension, while humans apparently pull their...
