Real-time analytics vital for retail

Data analytics can be a powerful tool to drive insight to improve productivity, efficiency and profitability. In the retail sector, however, applications have traditionally been somewhat limited by the frequency of data. By Andrew Dawson, MD at Cognizance Typical...

Data science helps retailer improve customer service

HomeChoice Holdings, one of South Africa’s largest home shopping retailers and financing providers, has deployed Oracle Retail planning and optimisation solutions to drive more sales and enhance the customer experience. With integrated data science, retail...

Strategies for rebuilding retail

Successful retailers are changing their approach to smarter operations, the customer experience and inventory management, writes Mark Thomson, EMEA director of retail and hospitality Solutions at Zebra Technologies. In recent years, retailers and grocers have...

Platform modernisation key for retail growth

Retailers are transforming their digital capabilities to attract new customers and stay competitive in a rapidly evolving industry. By Kirtan Sita, MD of the technology business at Accenture in Africa The global pandemic has shown us the importance of being able to...

Retail in the time of Covid-19

Covid-19 has catapulted digital transformation within the South African retail landscape. But not all retailers are ready for it. Going online is no longer a nice-to-have, but an essential channel for service delivery, writes Tony Nugent, retail principal practice and...

Top benefits of ERP

The impact of the coronavirus on all areas of the economy has highlighted the need to transform traditional supply chain models. Worldwide, 75% of companies have reported supply chain disruptions as a result of Covid-19. With supply chain fragility top of mind,...