Nov 26, 2019
As the year comes to an end, it is clear that the role and function of brick and mortar stores has fundamentally changed. By Gareth Hawkey, group CEO redPanda Software Increasingly, physical stores have to become a seamless extension of an overall customer experience...
Nov 21, 2019
The simplest way of optimising route to market is through pre-sales, which then creates a predictable order and allows for the best delivery routes to be calculated. By Andrew Dawson, commercial director at MACmobile However, for much of the market in South Africa...
Nov 15, 2019
Crime is one of the biggest challenges facing retailers in South Africa today, however using technology to prevent it could not only help retail companies stop it in its tracks, but also open up customer service opportunities. By Brendon Hall, sales manager at Axis...
Oct 14, 2019
Body language reveals a lot about what is going on in a person’s mind. By Vian Chinner, CEO of Xineoh Crossed arms could be a sign defensiveness, clasping your hands behind your back is said to indicate anger or apprehension, while humans apparently pull their...
Sep 23, 2019
Virtual reality (VR) has received a lot of airtime over the past few years. For retailers, in particular, the technology offers completely new ways to reach their audiences. But are we thinking about this in the right way? By Glenn Gillis, MD of Sea Monster VR is a...
Aug 15, 2019
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number of customers and the ensuing volume of products and transactions. By Tony Nugent Executive, retail practice at Britehouse...
